Terms of Service

1.1 Tidytrips Pty Ltd, trading as Altitude AI provides a cloud-based travel platform (“Platform”) that enables clients to book and manage business travel.

1.2 These Terms govern access and use of the Platform and related services (“Services”).

1.3 By using the Services, the client agrees to these Terms.

2.1 Transactional model: Unless otherwise agreed, fees are charged per booking or transaction at the rates published by Altitude or agreed in writing.

2.2 Subscription model (if applicable): If the client has entered into a subscription or contract, fees and terms are as set out in that agreement.

2.3 All fees exclude GST.

2.4 Payment is due at the time of booking or within the timeframe stated on the invoice, where payment via invoice has been approved. Bookings will not be finalised until full payment has been received.

2.5 Altitude reserves the right to suspend or restrict access to the Platform at any time in the event of unpaid or overdue accounts.

2.6 Upon suspension, all outstanding amounts (whether invoiced or not) become immediately due and payable.

3.1 If the client has entered into a subscription or contract term, the agreement will run for the period stated in the order form or agreement.

3.2 Unless otherwise specified, subscription terms automatically renew for the same period unless cancelled with 30 days’ written notice before renewal.

3.3 Altitude may adjust pricing for a new term by providing at least 60 days’ written notice.

4.1 Altitude owns all intellectual property rights in the Platform, including updates, features, and improvements.

4.2 Clients own all data they input (“Client Data”).

4.3 The client grants Altitude a licence to use Client Data solely to provide the Services, improve the Platform, and generate aggregated, de-identified insights.

4.4 Any feedback, ideas, or suggestions provided by the client may be used freely by Altitude to improve its products.

5.1 The client must use the Platform only for lawful business purposes.

5.2 The client must ensure login credentials are kept secure and used only by authorised users.

5.3 The client must provide accurate information and must not attempt to copy, resell, or reverse engineer the Platform.

6.1 Altitude will use reasonable efforts to provide the Platform on a 24/7 basis, with occasional maintenance or downtime.

6.2 While Altitude applies industry-standard security, no system is fully secure, and clients are responsible for keeping backups of their own data.

6.3 Any data incidents will be notified promptly.

7.1 The Platform is provided on an “as is” basis. Altitude does not guarantee it will be error-free or meet every business need.

To the fullest extent permitted by law:

7.2.1 Altitude excludes all implied warranties.

7.2.2 Altitude is not liable for indirect or consequential losses (e.g., lost profits, lost savings, lost opportunities).

7.2.3 Altitude’s total liability is capped at the greater of AUD $1,000 or the fees paid by the client in the 6 months prior to the claim.

7.3 The client indemnifies Altitude against losses arising from misuse, unlawful activity, or breach of these Terms.

8.1 For contracted clients (subscription or fixed term agreements): Either party may terminate with 30 days’ written notice if the other materially breaches these Terms and fails to fix within 14 days.

8.2 For transactional users (no contract): Clients may stop using the Platform at any time. Altitude may suspend or terminate access immediately in cases of non-payment, misuse of the Platform, or insolvency.

8.3 On termination, client access to the Platform ceases. Fees already paid are non-refundable, and any outstanding amounts become immediately due.

8.4 Upon termination, any future trips booked but not yet taken may be cancelled at the discretion of Altitude AI.

8.5 Altitude AI will not be liable for any costs, penalties, or losses incurred by the client or travellers as a result of the cancellation of such trips.

9.1 Both parties must comply with the Privacy Act 1988 (Cth).

9.2 Altitude’s Privacy Policy applies to all personal data handling.

9.3 Altitude will take reasonable steps to ensure data security.

10.1 These Terms are governed by the laws of New South Wales, Australia.

10.2 Both parties submit to the non-exclusive jurisdiction of Australian courts.

11.1 These Terms constitute the entire agreement between the parties regarding use of the Platform and Services.

11.2 They replace and override any prior discussions, negotiations, proposals, or representations (whether written, oral, or electronic) unless expressly included in a written agreement signed by both parties.

12.1 The client is solely responsible for reviewing and confirming the accuracy of all trip details (including traveller names, dates, destinations, pricing, and booking conditions) before proceeding with a booking.

12.2 Altitude AI is not liable for any errors, omissions, or inaccuracies in trip details once a booking has been confirmed by the client.

12.3 Any travel advice, recommendations, or tips provided through the Platform or by Altitude AI are correct at the time of provision but may change. Altitude AI does not guarantee their accuracy, completeness, or suitability at the time of the client’s actual trip.

12.4 The client acknowledges that travel arrangements are subject to the terms and conditions of third-party suppliers (such as airlines, hotels, and car rental providers), and Altitude AI is not responsible for the performance or conduct of such suppliers.

13.1 Altitude AI is not liable for any failure, delay, or interruption in providing the Services caused by events beyond its reasonable control, including but not limited to natural disasters, pandemics, epidemics, government restrictions, strikes, labour disputes, wars, terrorism, civil unrest, or failures of telecommunications or internet infrastructure.

13.2 Altitude AI is not responsible for delays, cancellations, schedule changes, service issues, or other actions outside its control by third-party suppliers (including airlines, hotels, and car rental providers).

13.3 The client acknowledges that all bookings are subject to the third-party supplier’s own terms and conditions, and Altitude AI has no responsibility for the delivery, timeliness, or quality of travel services provided by suppliers.

14.1 If a dispute arises out of or in connection with these Terms, the parties must first attempt to resolve it through good faith discussions and negotiation.

14.2 If the dispute cannot be resolved within 30 days, either party may refer the matter to mediation in Sydney, Australia, administered by the Resolution Institute (or its successor).

14.3 Legal proceedings (other than urgent injunctive relief) must not be commenced until the mediation process has been attempted in good faith.

15.1 Supplier Terms and Conditions Link